Maricopa County Department of Public Health created FindHelpPhx.org and its Spanish partner site EncuentraAyudaPhx.org provide Maricopa County residents and CHW students an easy way to identify health and social services. This course will teach CHW students how to use the website to make it their own personal social service directory.

Course Topics:
1) Find Help Phoenix Introduction
2) Finding resources for community members
3) Managing Favorites/Lists

Learning Objectives
1) The CHW student will understand how to coordinate care (including identifying and accessing resources and overcoming barriers)
2) The CHW student will learn how to make appropriate referrals
3) The CHW student will learn how to find and share requested information
4) The CHW student will learn how to seek out the appropriate information and respond to pertinent topics
5) The CHW student will learn how to collect and use information from and with community members
6) The CHW student will learn how to build and maintain a current resource inventory
7) The CHW student will learn how to apply critical thinking techniques and problem-solving
8) The CHW student will learn how to use pertinent technology
9) The CHW student will learn about the community served

Core Competencies:
3. Service Coordination
3a. Coordinating care (including identifying accessing resources and overcoming barriers)
3b. Making appropriate referrals
6. Education and Facilitation
6e. Seek out the appropriate information and respond to questions and pertinent topics
6f. Find and share requested information
6h. Collect and use information from and with community members
8. Outreach
8c. Build and maintain a current resource inventory
9. Professional conduct
9c. Apply critical thinking techniques and problem-solving
9d. Use pertinent technology
10. Knowledge
10g. Community served


If you have any questions about the course, please contact Silvia Juarez-Berrios at silvia.juarezberrios@maricopa.gov