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OLD Culturally and Linguistically Appropriate Services (CC2.c)


Description
We need culturally and linguistically appropriate services (CLAS) to help eliminate racial and ethnic health disparities and improve the health of our population. CLAS training helps healthcare organizations and providers by giving them a framework to implement services and create organizational structures that are culturally and linguistically friendly. This course provides CHW students with a comprehensive introduction to CLAS and outlines its relevance in Arizona.

Course Topics:
1) What is CLAS
2) Population of Arizona
3) At-Risk Communities and health disparities
4) CLAS Interpreter Scenarios
5) National Standards for CLAS
6) Cultural Aspects of CLAS

Learning Objectives:
1) The CHW student will learn how to communicate using plain and clear language
2) The CHW student will learn how to communicate with empathy
3) The CHW student will learn how to communicate with the community served
4) The CHW student will understand how to practice cultural humility
5) The CHW student will understand how to plan and conduct classes and presentations for a variety of groups
6) The CHW student will learn about pertinent health issues
7) The CHW student will learn about the community served
8) The CHW student will understand the social determinants of health and related disparities

Core Competencies:
1. Communication
1c. Communicating using plain and clear language
1d. Communicating with empathy
1h. Communication with the community served
2. Relationship-Building
2f. Practicing cultural humility
10. Knowledge
10a. Social determinants of health and related disparities
10g. Community served

If you have any questions about the course, please contact Silvia Juarez-Berrios at silvia.juarezberrios@maricopa.gov
Content
  • The National CLAS Standards, Health Literacy and Communication
  • Promoting Healthy Choices and Community Changes
  • Certificate of Completion Submission: Due on 8/29 at 11:59 pm
  • HANDOUT: CLAS in Health and Health Care
  • Case Studies
  • Case Study #1: Working with an Interpreter
  • Case Study #1 Assignment: Due on 8/29 at 11:59 pm
  • Case Study #2: Culturally Tailored Health Care in Obstetrics
  • Case Study #2 Assignment: Due on 8/29 at 11:59 pm
  • Post Survey
  • Additional Resources:
  • MedLine Plus Introduction
  • 1. Unit A: Understanding Healthy Choices
  • 1. Unidad A: Cómo entender las decisiones saludables
  • 2. Unit B: Helping People Make Healthy Choices (ENG)
  • 2. Unidad B: Cómo ayudar a las personas a tomar decisiones saludables
  • 3. Unit C: Understanding Community Change (ENG)
  • 3. Unidad C: Cómo entender los cambios en la comunidad
  • 4. Unit D: Helping People Make Community Changes
  • 4. Unidad D: Cómo ayudar a las personas a hacer cambios en la comunidad
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
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