Course Description:
Email is the most common method of communicating in professional settings. The quality of an email will say a lot about an employee’s quality of work. Potential employers will often evaluate job applicants based on the quality of the email received. Therefore, understanding how to compose emails is an important professional skill to develop. This course will use several brief videos about sending professional-quality emails and will then require students to apply what they learned in the videos to several mock scenarios. This course is designed for students with limited email experience but can also provide new recommendations for those who are looking to improve their professional communication skills.

Course Topics:
1) Five useful email expressions
2) How to write an effective business e-mail
3) Four tips to writing a professional e-mail

Learning Objectives
1) The CHW student will know how to use language confidently
2) The CHW student will understand how to communicate using plain and clear language
3) The CHW student will know how to prepare written communication, including electronic communication
4) The CHW student will know how to use pertinent technology

Core Competencies:
1. Communication
1a. Using language confidently
1c. Communicating using plain and clear language
1f. Preparing written communication including electronic communication
1g. Documenting Work
9. Professional conduct
9d. Use pertinent technology


If you have any questions about the course, please contact Silvia Juarez-Berrios at silvia.juarezberrios@maricopa.gov